menu
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About the program
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Settings
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Work with the project
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Message editor
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Recipients list
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Sending mail
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Monitoring
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About errors
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How to…
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Contacts
Messages sent but not received (or delivered to “Junk”/ “Spam” folder)
There are a few typical reasons why sent messages are not received or delivered to “Junk folder” and common workarounds. The whole list of errors find in User Manual
- Change delivery type to “External SMTP only”. Most of large mail systems do not accept mail from home computers (dial-up or cable IP addresses). It’s strongly recommended to send mail via external SMTP servers (of your Internet Service Provider or hosting). Please open “Settings” / “Common Settings” / “SMTP” and change delivery type to “External SMTP only”, then enter SMTP server address.
- Check “FROM: e-mail address”. Open message properties (“F3″ or “More…” button), make sure that you use the correct e-mail address. Many mail servers reject mail delivered from fake e-mail addresses.
- Check message content. Make sure your message does not look like spam. Such messages are automatically blocked by all antispam software. Please create good looking messages. Try to send your e-mail message to your own email address (but not to the email address you are sending that email from) and make sure it gets delivered. Never send blank messages.